Client Name: Dynorod
360ict Service: Managed ICT Services
Client Location: Beckenham
Client Challenge:
Initially a small business which needed assistance to manage the predicted growth both in terms of number of employee’s and upgrade to the system infrastructure. The client was using a Cloud based CRM system but had no network infrastructure or file sharing.
The company was using a PC for as file server, and receiving support from a small provider who had little contingency for when he was on holiday or off sick.
Our Solution:
It was identified that the client needed an in-house network and should move off of POP3 emails on to a full business email solution.
A new MS Exchange and Domain Server were purchased and installed thus creating a premised network. Domain and emails were migrated over and complex calendar sharing and synchronicity facility was also configured.
Client Result:
The new system meant that the office staff could now book engineers into on-line calendars instantly and respond to customer requests for callouts immediately thus increasing the efficiency and effectiveness of their call handling ten fold.
Client Testimonial:
“The systems and 360ict’s support has been phenomenal in shaping the organisation and its success”