Basecamp: Your First Step Toward IT Resilience
As a trusted IT support partner for businesses, we offer Basecamp — a cost-effective, introductory service designed to set a strong foundation for your technology environment.
Basecamp delivers a comprehensive audit of your existing infrastructure, cyber security posture, and core business applications. Our goal is to assess current efficiencies, identify vulnerabilities, and develop a clear, budget-conscious roadmap toward the most resilient and future-ready IT setup possible.
A dedicated Service Delivery Manager is assigned to engage with your team, listen carefully, investigate thoroughly, and report findings in detail. The result is a tailored, actionable strategy — typically completed within 14 days — that aligns technology with your business goals from day one.
Basecamp – Deskflex
We seamlessly take over your IT support, providing all-inclusive, remote assistance ( with our 15 minute response for critical issues !) while working with your existing infrastructure to ensure continuity and minimal disruption. From day one, we enhance your service levels through a proactive and responsive approach that includes continuous monitoring, system patching, and expert support.
This is all underpinned by our "5th Emergency Service" – Cyber Protection Subscription, acting as a vital safety net for your business. It combines preventative cyber measures with a rapid response capability, giving you peace of mind and keeping your business protected in an increasingly hostile digital landscape.
Start Strong with Basecamp
Basecamp is more than an audit — it’s your launchpad to smarter IT decisions. Over 14 days, our team works closely with yours to review your infrastructure, cybersecurity posture, and key business applications. We identify what’s working, where the gaps are, and how to evolve with a clear, budget-conscious plan tailored to your goals.
A dedicated Service Delivery Manager leads this process, ensuring every recommendation is grounded in your business context. You walk away with a practical, fully personalized roadmap to IT resilience — ready to take the next step with confidence.
Ongoing Support That Elevates Service
After Basecamp, we seamlessly step in as your dedicated IT partner. Our remote support model is fast, proactive, and reliable — complete with a guaranteed 15-minute response time for critical issues. From system patching and performance monitoring to day-to-day troubleshooting, we keep your systems optimized and your people productive.
Our "5th Emergency Service" — a powerful Cyber Protection Subscription — underpins everything we do. This service combines prevention with rapid incident response, so your business stays protected in an increasingly hostile digital world.
Enhanced Protection with Forcefield XDR + MKR
Our Forcefield XDR service brings enterprise-grade security to your business. We deploy Sophos XDR, an advanced cybersecurity platform that offers deep threat detection, real-time response, and unmatched system visibility.
Need to upgrade your network? Forcefield MKR adds another layer of resilience by integrating Cisco Meraki firewalls for intelligent traffic control, enhanced network visibility, and centralized cloud management. Combined with Sophos XDR, this layered defense ensures your systems are secure, scalable, and always protected.
Cybersecurity Projects
Clients Protection
Service Guarantee
Team Experts
Our Services
What We Offer
Network Security
Our services include firewall management, intrusion detection and prevention, secure remote access, and continuous network monitoring to ensure your systems remain safe, resilient, and efficient.
Database Security
Our services include encryption, access control, regular vulnerability assessments, and continuous monitoring to ensure the integrity, confidentiality, and availability of your databases.
Web Security
Our services include malware detection, firewall protection, vulnerability assessments, and secure coding practices to ensure your web presence remains safe, reliable, and trustworthy.
The 5th Emergency Service:
Cyber Protection Subscription – £27 per month
PREVENTION AND RAPID RESPONSE FOR BUSINESS
In today’s world, cyber threats aren’t just a possibility—they’re a certainty. For business owners and stakeholders, the stakes couldn’t be higher. A single attack can compromise your data, disrupt your operations, and threaten your livelihood. But here’s the thing: most business owners don’t consider fully the implications or know how to safeguard their business.
That’s where we come in.
Testimonial
Clients Feedback
We’d love to exceed your expectations, as we do with all our clients.
“Over the past 8 years, 360ict have been invaluable in widening the support offering to our user base and internal clients.”
“360ict made a fantastic difference. They have been so easy to deal with, just one phone call and email and you know the job will get done leaving us to carry on with our jobs.”
“360ict handled the whole migration very professionally without any downtime at all.”
“360ict were absolutely phenomenal in spending time at our offices understanding the business and then taking on responsibility”
“David having 20 years experience within Financial Crime Compliance, showed his worth within the AML & Sanctions area for this Bank”
“Importantly the system has allowed us to completely streamline important Health and Safety training and compliance.”
“360ict have provided a constantly high level and personal service to the Bank for some 20 years plus.”
“Requests are handled professionally and the engineers are always polite, courteous and knowledgeable.”
“We are a complex business with highly demanding users some of whom fly in for meetings at short notice and require IT and conferencing facilities to always be available. 360ict have delivered”
“The relationship with 360ict has always been a smooth and supportive one. They have continually provided cohesive back up ensuring that I am able to provide the club with effective and comprehensive support and system up time. It has become over the years and very strong and supportive partnership”
“Identifying 360ict who could provide additional support at a moment’s notice has greatly helped ensure the smooth running of our systems.”
“The 360ict Project Team and Engineers were very committed to delivering the project and results within the timeframes.”
“360ict worked with us to understand the system fully and give us a new system environment which we can continue to develop and so develop the business.”
We have had a very strong return on our investment with 360ict, not only during these relocations but also on our Sharepoint HR project and of course on going support.”
“David has long provided the Lloyds of London reinsurance market top class Risk Management skills on behalf of numerous Underwriters and syndicates.”
“With our main IT and Systems support being delivered via Belgium, having a local provider who would liaise, support and identify any issues to ensure our telephony and communication systems remain available has been paramount.”
“This major project was completed without a hitch, with much appreciation to 360ict”
“We were caught up with a system which worked, but we knew it was not only outdated and no longer supported but was also slow, antiquated and cumbersome. However because it had been tailor written for us originally and was so ingrained in our working processes we couldn’t see a way forward. 360ict worked with us to ensure our data and applications were secure, the environment stable so that an ordered upgrade to our Sage and VB applications could take place.”
“A complex process which was managed professionally and with very little upheaval to the day to day working of the Chambers thanks to the brilliant and dedicated project team at 360ict.”
“360ict have been able to provide our support and have been very happy with them and reports back from staff in London have been good.”
“The service that 360ict offer has always been exemplary.”
“360ict has ensured we have implemented an excellent electronic register and student management and HR information system with first class support and responsiveness from the 360ict team who have managed the adaption of the system to suit our needs.”
“Our Bank has for several years commissioned David and his team to conduct risk assessments.”
“360ict worked with us to understand the system fully and give us a new system environment which we can continue to develop and so develop the business.”
“The 360ict team have been superb at understanding and working within the constraints of a residential property owned and occupied by such highly prestigious individuals who expect things to be available and in full working order at all times.”
“The Project Management Team and the technical team provided by 360ict were instrumental in what turned out to be a very smooth transition.”
“The systems and 360ict’s support has been phenomenal in shaping the organisation and its success”
“We were pleased to engage 360ict again, and found them to be sympathetic to our needs and efficient in their service delivery.”
“Having found 360ict on Google, we were pleased with the ease that the transaction and service was progressed. Especially having not been an existing client”
“We have been able to rely on 360ict to provide not only IT support but real business support.”
“A one stop shop for both computing and telephony.”
“360ict were absolutely phenomenal in spending time at our offices understanding the business and then taking on responsibility”
“We utilise David’s skills to assist our clients with regard to advice concerning Fraud, Money Laundering and Sanctions risks as well as offering solutions.”
“We are delighted with the service we receive from 360ict on our computing and telephony, and would not hesitate to recommend their services.”
“Over the years the 360ict team have relocated us twice and on both occasions they managed the process with efficiency and expertise.”
“To find 360ict on our doorstep and with such an array of skills and experience within its team was fabulous. It meant we had access to their expert teams who were on hand at a moment notice to assist and advise us.”
“We couldn’t recommend 360ict highly enough. They transformed our business and are always available for on-going support and advice, even to the point of sitting over a coffee and assisting us in envisaging our future IT requirements and strategies.”
“The 360ict solution was perfect. It didn’t require anything from us but has given us the comfort of knowing we have business level support whenever needed.”
“We were really pleased with their comprehensive advice and smooth installation.”
“360ict’s personnel were absolutely instrumental in getting to grips with the requirements of the system and implementing it for The Trust.”
“David is an ideal subject matter expert to retain for a period in order to use his skills and knowledge as and when required.”
“360ict has ensured we have implemented an excellent electronic register and student management and HR information system with first class support and responsiveness from the 360ict team who managed the adaption of the system to suit our needs.”
“We are pleased with the services from 360ict.They are very effective and flexible”
“We have been with 360ict for 25 years now and happily depend upon their friendly services”
“The solution of the Managed Printer Service was ideal for our needs and very easily implemented.”
“The transition from GM to Investec was very stressful as all change on a large scale is, so it was great to have the constant support of 360ict move with us”
“360ict have been a truly supportive part of our business”
“I was professionally advised, guided and 360ict happily engaged with me without any contractual commitment”
“360ict are brilliant at helping us with our challenges and moving to the hosted email and being able to set up targeted emailing has been fantastic and so easy.”
” 360ict setting up the system and providing training guides for purchasing and stock allocation were effectively implemented “
“Over the course of the last 10-12 years our group has engaged with David Van Spall on a host of matters. He is prompt to react, explains his solutions and recommendations and is an asset to have in terms of Risk and Compliance advice. “
“I would like to thank you and your colleagues for all of the help and assistance that you have provided us. You were always there when we had a problem and were prepared to go ‘that extra mile’ to help when asked. We really appreciate your services and will miss being able to call you whenever there is a problem. “
“360ict are the best”
“360ict engineers were great – they simply got on with what needed to be done and completed the move for us with the least amount of stress.”
“In 360ict I found a strong management and technical team whom I could put my trust in to get the job done allowing me to concentrate on the bigger picture”
“360ict have removed much of the workplace stress amongst the office staff.”
"Your engineer was very knowledgeable and quick to diagnose and fix the problem after I had spent the previous 3 hours trying to do this.”
“We have found 360ict to be a very flexible IT partner, and were delighted that they have supported and engaged in our passion for giving employment opportunities for all”.
“360ict were absolutely phenomenal in spending time at our offices understanding the business and then taking on responsibility”
“David having 20 years experience within Financial Crime Compliance, showed his worth within the AML & Sanctions area for this Bank”
“360ict have provided a constantly high level and personal service to the Bank for some 20 years plus.”
“The team at 360ict were fantastic and took all the anxiety out of our move.”
“The team at 360ict are great and the Printer service they offer is great. Most of the time they call me to tell me there is an issue before its reported by my own staff.”
“With the 360ict Managed Service, the support of the organisation and parts inventory we were able to support the sales and office staff much more effectively and efficiently”
Croydon Youth Development Trust “360ict have saved the day for us here at C.Y.D.T. with most issues resolved over the phone.”
“360ict came to the rescue when our Panasonic phone system failed, getting us up and running within a few hours of contacting them, even though we weren’t a registered customer!”
“360ict deliver good support and their engineers have always been courteous and polite. We have had no reason to change our support provider as they have always provided the levels of support which we require and understand the needs of our business.”
“360ict have been a great support; the service is efficient and the engineers are all knowledgeable and always happy to go the extra mile”
“Since bringing 360ict in to support our printers we really have not felt the need to look elsewhere as the service is everything that it should be alongside real customer care offering carefully considered advice and recommendations.”
“We have built a very good relationship with the Customer Support Staff and Engineers at 360ict and their commitment to ensure that the service remains financially competitive has allowed us to renew the contract with them year on year.”
“We couldn’t recommend 360ict highly enough. They transformed our business and are always available for on-going support and advice, even to the point of sitting over a coffee and assisting us in envisaging our future IT requirements and strategies”
Subscribe Our Newsletter
Stay up to date with the latest trends, tips, and insights in cyber security. Subscribe to our newsletter today and receive expert advice, updates on our services, and valuable resources straight to your inbox.
Copyright 360ict © 2024. All rights reserved
Smith and Nephew PLC