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Union Bancaire Privee

Client Name: UBP

360ict Service: Telephony

Client Location: St James, London

Client Challenge:

 

Union Bancaire Privee is an Investment Bank based in Geneva with a global presence.

 

The London office of the bank has utilised an Avaya telephone system for the past 22 years which was installed in St. James Square with some 300 extensions. This required on-site support and regular updates as well as linking to the Etrali Dealer board. The two systems were not of the same era and were not initially communicating.

 

Our Solution:

 

360ict had supported the Telco at UBO since its installation back in 1998, and with its deep knowledge of communications was able to enable the two systems to “talk” by placing a more recent IP office as a link between the now obsolete Avaya and the new Etrali Dealer board.

 

Communication across all departments, the system giving the company the ability to communicate with all staff and provide information to a remote field engineering workforce. Holiday, overtime and staff training records now all fully automated and tracked in one place with line managers having full view and reporting records on all staff.

 

Client Result:

 

The new dealerboard went live on time and within budget as the IP office was sourced from 360ict loan stock, which could be provided without charge as part of the support agreement.

 

Client Testimonial:

 

” 360ict have provided a constantly high level and personal service to the Bank for some 20 years plus.”

Get In Touch

A member of the team will contact you to discuss your needs
  • (+44)0208 663 4000
    (+44)0208 663 4000
  • support@360ict.co.uk

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