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Hosted Telephony, Broadband and Microsoft Teams Calling

Hosted Telephony can provide your business with:

Unified communications
Tailored call management
Mobile and flexible working
Security and fraud prevention

You can opt for new Polycom handsets or use the Desktop Softphone and Mobile App or you can utilise all 3 to ensure you never miss a call with the traditional ISDN no longer available from 2020, choose our platform that delivers 99.999% uptime and gives guaranteed call savings
As one of the top IT support companies in London we can recommend, install and support new telephone systems by our trained telephone engineer team as well as guaranteeing the telephone wiring and cabling for 20 years.
Our Clients enjoy a 15 minute response to voiceline, broadband, email and file servers failures. A must for your telephone maintenance and support company!
You may be concerned as to the age and functionality of your legacy telephone system; it may even be obsolete without a viable telephone maintenance contract.
Our telephone engineer maintenance team covers all aspects of communication support from the telephone wiring and cabling to the remote and on-site attendance of a telephone engineer.
We specialise in Avaya, Panasonic, Samsung and Ascom and also provide full maintenance contracts on the “end of life” Avaya Index, with dedicated engineers and access to an array of Avaya Index parts. A 360ict telephone maintenance contract includes BT and other provider line faults, no incoming calls, power supply issues, programming problems, circuit board failures, clock resets and other failures – all parts and labour included. Why not also take a look at possibly using Microsoft Lync as a replacement for your legacy telephone system?

Businesses should take action NOW.

Artificial Intelligence (AI)

Bring practical AI into your SME in a way that’s safe, ethical, and proportionate to your size. We identify quick-win use cases such as automating routine admin, improving customer communications, or enhancing reporting. Focusing on tools that integrate with your existing systems, we help you implement AI that saves time without adding complexity, improves decision-making, and frees your team to concentrate on higher-value work, customer service, and growth-focused activities

Accounting Systems and Integration

Modernise your finance operations with cloud accounting systems and integrations that fit the realities of running a UK SME. We support selection, setup, and integration of accounting, expenses, and invoicing tools, ensuring data flows smoothly between systems such as banking, CRM, and payroll. With accurate, up-to-date financial information and clearer reporting, you can save time on manual admin, reduce errors, and make faster, more confident decisions about cash flow and investment.

Social Media and Online Presence

Turn your online presence into a consistent source of enquiries for your UK SME. We help you choose the right platforms, create content that reflects your brand, and align campaigns with your sales objectives. From profile optimisation and posting schedules to simple paid campaigns, we focus on practical steps that increase visibility, build trust, and drive traffic to your website, so you generate more qualified leads without wasting time or budget.

Finance

Strengthen your SME’s financial position with strategic support on funding, structure, and tax efficiency within the UK framework. We help you review options such as loans, asset finance, or investment, prepare information for lenders, and implement forecasting tools that give clarity on cash flow and profitability. By combining practical advice with modern accounting technologies, we enable you to plan ahead, manage risk, and maximise the value you take from your business.gov+5

Human Resources (HR)

Put robust, compliant HR foundations in place as your UK SME grows. We support you with practical HR systems, policies, and templates covering recruitment, onboarding, contracts, and performance management. By standardising key processes and aligning them with UK employment regulations, we help you reduce risk, handle issues consistently, and create a better employee experience. The result is a more organised, people-focused business that can attract, develop, and retain the right talent.

Business Growth – Sales and CRM

Unlock sustainable growth with practical sales strategy, CRM, and process improvements designed for UK SMEs. We help you structure your pipeline, define realistic revenue targets, and implement systems that give full visibility of every lead and customer. With clearer reporting, better follow-up, and stronger account management, your team can focus on the right opportunities, improve conversion rates, and build long-term, profitable customer relationships that support your wider business goals